Churnox watches your users' behavior 24/7, scores their churn risk, and tells you exactly who to contact — and what to say — before it's too late.
The problem
By then there's nothing you can do. The window closed days ago — and you had no idea it was open.
Users don't send a farewell email. They just stop logging in, stop using your core features, and one day — they cancel. You only see the number drop.
Research shows 60–70% of SaaS churn happens within the first 30 days. Miss that window and no amount of winback email sequences will bring them back.
You have analytics. You have MRR graphs. But none of it says "contact this specific user, right now, before they leave." That gap is costing you revenue every week.
How it works
One snippet. No complex integrations. No engineering sprint.
Paste the Churnox snippet into your app — or connect via our Stripe webhook in one click. Churnox starts tracking the behavior signals that actually predict churn: login frequency, feature usage, session duration, pricing page visits, payment failures.
Setup: ~4 minutesChurnox scores each user from 0–100 based on four signal layers: behavioral, financial, support, and timing. The score updates daily. A user who stopped using your core feature and just visited your pricing page for the third time this week? That's a 78.
Updated daily · no manual workEvery Monday you get an email: here are the 3 users most likely to churn this week, here's why, and here's the message we suggest sending. No dashboard-staring required. The briefing comes to you.
Email-first · works even if you never open the dashboardPayment failed? 12-day silence before renewal? Churnox fires an instant Slack or email alert with a ready-to-send intervention message. The difference between a saved user and a churned one is often a single well-timed email.
Instant alerts · Slack + emailThe signals
Most tools show you one metric. Churnox combines four signal types to catch at-risk users others miss.
Login frequency drop, core feature usage stopping, session duration falling below baseline, onboarding left incomplete after 14 days.
Highest weightPayment failure via Stripe webhook, repeated visits to the pricing or cancellation page, plan downgrade attempts, failed card retries.
High weightMultiple support tickets in a short window, negative sentiment in chat or email, unresolved complaints older than 7 days.
Medium weightRenewal date within 7 days combined with low activity in the preceding 14 days. First 30-day window without activation.
High weightRisk scoring
Every user gets a 0–100 risk score updated daily. When someone crosses 60, you get a suggested action — not just a number.
Under 30 — healthy, no action needed. Maybe an upsell opportunity.
30–60 — watch closely. A check-in email can prevent further drop.
61–100 — intervene now. Churnox surfaces the reason and drafts the message.
What founders say
"I used to find out someone churned when I saw MRR drop on Monday morning. Now Churnox tells me on Thursday who's at risk. I've saved 3 accounts this monthwith a simple email."
"The weekly email is everything. I don't have to open any dashboard. Monday morning I see: here are 2 users about to leave, here's what to say. It takes me 15 minutes to acton it. Done."
"The payment failure alert saved us $800 in one afternoon. User's card was failing, they hadn't noticed. Churnox pinged me, I sent one email, they updated their card. Would have churned otherwise."
FAQ
Start today
Your next at-risk user is already showing the signs. Churnox can tell you who it is.
Free plan available · Setup in under 5 minutes · Cancel anytime